:root{--bg:#f4f6f5;--card:#fff;--text:#1c2421;--muted:#66736e;--border:#dde3e0;--primary:#109060;--primary-dark:#0b6b47;--grad:linear-gradient(135deg, #0b6b47 0%, #12a06a 55%, #3ccf8e 100%);--grad-soft:linear-gradient(135deg, #e6f7ef 0%, #f4fbf7 100%);--danger:#c0392b;--warn:#d68910;--radius:10px;color:var(--text);background:var(--bg);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif}body{background:var(--grad-soft);min-height:100vh;margin:0}*{box-sizing:border-box}button{font:inherit;cursor:pointer;border:1px solid var(--border);color:var(--text);background:#fff;border-radius:8px;padding:8px 14px}button:hover:not(:disabled){border-color:var(--primary)}button:disabled{opacity:.5;cursor:not-allowed}button.primary{background:var(--grad);color:#fff;border-color:#0000;font-weight:600;box-shadow:0 2px 8px #10906040}button.primary:hover:not(:disabled){filter:brightness(1.07);border-color:#0000}button.danger{background:var(--danger);border-color:var(--danger);color:#fff}button.link{color:var(--muted);background:0 0;border:none;padding:8px 6px}button.link:hover{color:var(--text);text-decoration:underline}button.link.danger{color:var(--danger);background:0 0}input,textarea{font:inherit;border:1px solid var(--border);width:100%;color:var(--text);background:#fff;border-radius:8px;padding:9px 11px}input:focus,textarea:focus{outline:2px solid color-mix(in srgb, var(--primary) 35%, transparent);border-color:var(--primary)}textarea{resize:vertical;line-height:1.45}label{gap:6px;font-size:14px;font-weight:500;display:grid}label.check{align-items:center;gap:8px;display:flex}label.check input{width:auto}h2{margin:0 0 4px;font-size:18px}.muted{color:var(--muted)}.small{font-size:13px}.error{color:var(--danger)}.ok{color:var(--primary)}.empty{text-align:center;color:var(--muted);padding:48px 0}.brand{letter-spacing:-.5px;font-size:20px;font-weight:800}.brand span{color:var(--primary)}.brand.big{text-align:center;margin-bottom:8px;font-size:30px}.topbar{z-index:10;background:var(--grad);color:#fff;flex-wrap:wrap;align-items:center;gap:20px;padding:12px 20px;display:flex;position:sticky;top:0;box-shadow:0 2px 12px #0b6b4740}.topbar .brand,.topbar .brand span{color:#fff}.topbar .brand span{opacity:.8}.topbar button.link{color:#ffffffd9}.topbar button.link:hover{color:#fff}.topbar nav{flex-wrap:wrap;flex:1;gap:4px;display:flex}.topbar nav button{color:#fffc;background:0 0;border:none;font-weight:500}.topbar nav button:hover{color:#fff}.topbar nav button.active{color:var(--primary-dark);background:#fff}.dot{vertical-align:middle;border-radius:50%;width:8px;height:8px;margin-left:6px;display:inline-block}.dot.ok{background:#7dffc0;box-shadow:0 0 0 2px #fff6}.dot.off{background:var(--danger)}.banner{color:var(--danger);cursor:pointer;background:#fdecea;border-bottom:1px solid #f5c6c0;padding:10px 20px;font-size:14px;font-weight:500}main{max-width:1100px;margin:0 auto;padding:20px 16px 60px}.card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);gap:12px;padding:16px;display:grid;box-shadow:0 1px 3px #0b6b470f}.card h2{background:var(--grad);color:#0000;-webkit-background-clip:text;background-clip:text;justify-self:start}.card.narrow{max-width:640px}.list{gap:12px;display:grid}.grid2{grid-template-columns:minmax(280px,380px) 1fr;align-items:start;gap:20px;display:grid}@media (width<=760px){.grid2{grid-template-columns:1fr}}.login{background:var(--grad);place-items:center;min-height:100vh;padding:16px;display:grid}.login .card{border:none;width:100%;max-width:360px;padding:28px;box-shadow:0 20px 50px #0003}.login .brand.big span{background:var(--grad);color:#0000;-webkit-background-clip:text;background-clip:text}.filters{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:16px;display:flex}.filters button.active{background:var(--grad);color:#fff;border-color:#0000}.filters button.active .count{color:var(--primary-dark);background:#fff}.count{background:var(--grad);color:#fff;text-align:center;border-radius:10px;min-width:20px;margin-left:4px;padding:0 6px;font-size:12px;display:inline-block}.badge{color:var(--muted);background:#eef1f0;border-radius:6px;padding:2px 8px;font-size:12px;font-weight:600;display:inline-block}.badge.alta{color:var(--danger);background:#fdecea}.badge.media{color:var(--warn);background:#fef5e7}.badge.baixa{color:var(--primary);background:#e8f6ef}.question.urgent{border-left:4px solid var(--danger)}.q-head{flex-wrap:wrap;justify-content:space-between;gap:12px;display:flex}.tags{flex-wrap:wrap;gap:6px;display:flex}.q-text{white-space:pre-wrap;border:1px solid var(--border);background:#f7f9f8;border-radius:8px;padding:10px 12px}.referral{background:#eef7ff;border-radius:8px;padding:8px 12px;font-size:14px}.actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.conversation{background:#efeae2;border-radius:8px;gap:6px;max-height:420px;padding:12px;display:grid;overflow-y:auto}.bubble{white-space:pre-wrap;background:#fff;border-radius:8px;justify-self:start;max-width:80%;padding:6px 10px;font-size:14px}.bubble.me{background:#d9fdd3;justify-self:end}.bubble.current{outline:2px solid var(--warn)}.bubble .time{color:var(--muted);text-align:right;margin-top:2px;font-size:11px}.referral-item{grid-template-columns:1fr auto;align-items:center}.referral-item.inactive{opacity:.6}.qr{width:280px;max-width:100%;image-rendering:pixelated;border:1px solid var(--border);border-radius:8px;justify-self:center}ol{gap:4px;margin:0;padding-left:20px;display:grid}